EE is facing a backlash on Twitter after running a competition offering winners tickets to Glastonbury, but instead providing TicketMaster vouchers.
Unhappy winner Terry Finnegan took to Twitter to complain about the issue, revealing all, including the terms and conditions of the competition.
#GiveTerryHisGlastoTickets Here is the email I'm sending regarding full details of my dealings with @ee Read & RT > twitter.com/Terry_Finnegan…
— Terry (@Terry_Finnegan) June 13, 2013
Finnegan said he was contacted by Poke London, who said that there has been ‘confusion’ around the prize. He also added that four other winning accounts appeared to be fake, with two only have one follower apiece: @EE.
@ee Impossible. Terms & condition don't even mention the word 'Facebook' "Entries must be submitted through Twitter using #WinGlastoTickets"
— Terry (@Terry_Finnegan) June 13, 2013
While EE has made no official comment about the issue, despite hashtag #GiveTerryHisGlastoTickets starting up, O2 has once again stepped up to act as the hero.
@terry_finnegan Fancy some free O2 Academy tickets for the rest of the year, on us? Drop @o2priority a DM. #GiveTerryHisGlastoTickets
— O2 in the UK (@O2) June 13, 2013
The Drum contacted Poke London about the issue, but is yet to receive a reply.
UPDATED: EE has told The Drum: "This was an honest mistake but we’ve been working hard all day to find a solution and we’re delighted to say we’ve managed to source some extra tickets. Terry and the extra four winners will all be going to Glastonbury."
A spokesperson suggested to The Drum that the mistake was down to an error in the T&Cs and that employees at EE have given up their tickets so that the other five winners can now go to the event.